Terms of Service

By requesting a quote, signing a proposal or SOW, paying an invoice, or otherwise engaging RISOSI (“we”, “us”, “our”), you (“Client”, “you”) agree to these Terms of Service. If you are accepting on behalf of a company, you confirm that you have authority to bind that organization.

If a signed contract conflicts with this page, the signed contract controls for that engagement. These website terms apply to use of risosi.com and to engagements that do not have a separate written agreement.

RISOSI is an IT services firm based in Dhaka, Bangladesh. Our tagline is Aspire to Shine. We design and build software, mobile applications, websites, graphics and brand assets, Internet of Things (IoT) solutions, and research & development work for clients in Bangladesh and internationally.

Contact: hello@risosi.com · +880 1700-000000 · Dhaka, Bangladesh. Business hours are typically Saturday–Thursday, 9:00–18:00 (UTC+6), unless otherwise agreed.

We provide professional digital and technology services on a project, milestone, retainer, or time-and-materials basis as described in a quote, proposal, or SOW. Scope includes deliverables, assumptions, exclusions, timelines, and fees. Work outside the agreed scope requires a written change order (email is sufficient) and may adjust fees or schedule.

Estimates are good-faith projections, not guarantees of effort or calendar dates, unless we explicitly commit to a fixed fee or fixed delivery date in writing. Discovery, third-party dependencies, Client delays, and regulatory or platform review processes can affect timelines.

You agree to provide timely access to stakeholders, content, credentials, environments, brand assets, and decisions needed for us to perform. You are responsible for the accuracy of materials you supply and for ensuring you have rights to use them.

You must designate a single primary contact for approvals where practical. Feedback windows stated in the SOW (or a reasonable period if none is stated) apply; silence after that window may be treated as acceptance of the submitted milestone so work can continue.

You remain responsible for your own compliance with applicable law, including industry regulations that apply to your product or data. We are not your legal counsel.

Quotes and proposals are valid for the period stated (or 30 days if unspecified). An engagement begins when both parties accept the proposal/SOW in writing and any required deposit is received, unless we agree otherwise.

Change requests—new features, redesigns, additional environments, extra revision rounds beyond those included, or material shifts in requirements—will be estimated and scheduled before work starts on the change. We may pause related work until the change is approved.

Fees, currency, payment schedule, and taxes are set out in the SOW or invoice. Unless stated otherwise, invoices are due within the period printed on the invoice (commonly Net 7–30). Deposits and milestone payments are typically non-refundable once work for that phase has started; see our Return & Refund Policy for detail.

Late payment may pause work, delay delivery dates, and incur reasonable collection costs. We may withhold source files, credentials, or final handover until undisputed amounts are paid. Bank charges, FX fees, and payment-gateway fees are generally for the paying party unless agreed otherwise.

For Bangladesh engagements, invoices may include applicable VAT or other taxes as required. International clients are responsible for any withholding or local taxes in their jurisdiction.

Pre-existing materials, tools, frameworks, libraries, and know-how that RISOSI brings to a project (“Background IP”) remain RISOSI’s property. Upon full payment for the relevant deliverables, we assign to you the copyright in custom work product created specifically for you under the SOW (“Foreground IP”), excluding Background IP and third-party components.

Open-source and third-party licenses continue to apply as stated by their authors. You are responsible for complying with those licenses in production. Portfolio rights: unless you object in writing (or an NDA forbids it), we may reference the engagement and show non-confidential visuals in our portfolio and marketing after launch or public release.

If your project requires an NDA, mutual NDA, or special IP assignment, we will document that in writing before confidential materials are shared.

Each party will protect the other’s non-public business, technical, and personal information with reasonable care and use it only to perform the engagement. Confidentiality obligations survive for a reasonable period after the engagement ends (typically three years, or longer for trade secrets).

Information that is public, independently developed, or required to be disclosed by law is not confidential. We routinely sign NDAs when clients request them before sharing sensitive briefs.

We warrant that services will be performed in a professional and workmanlike manner consistent with industry practice for similar agencies. Deliverables will substantially conform to the accepted SOW at the time of acceptance.

Unless a separate warranty or support retainer is agreed, a reasonable bug-fix window for defects that reproduce against the accepted scope is often included (commonly 14–30 days after acceptance). New features, environment changes, third-party outages, and misuse are not warranty items.

Except as expressly stated, services and deliverables are provided “as is.” We do not warrant uninterrupted or error-free operation of software in all environments, nor outcomes that depend on third-party platforms (app stores, cloud providers, payment gateways, hardware vendors).

To the fullest extent permitted by applicable law, RISOSI’s total aggregate liability arising out of or related to an engagement will not exceed the fees you paid to RISOSI for the specific SOW giving rise to the claim in the twelve (12) months before the claim.

We are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for loss of data, goodwill, or business opportunity, even if advised of the possibility. Nothing in these terms excludes liability that cannot be limited under Bangladesh law (or other mandatory law that applies).

Either party may terminate an engagement for material breach if the breach is not cured within a reasonable written notice period (typically 15 days). Either party may terminate for convenience if the SOW allows it; otherwise, termination for convenience requires mutual written agreement.

Upon termination, you will pay for work performed and approved expenses through the effective date, including non-cancellable third-party costs. We will deliver work-in-progress that has been paid for, in a commercially reasonable form. Sections on IP, confidentiality, payment, and liability survive termination.

You may browse risosi.com for lawful purposes. You must not attempt to disrupt the site, scrape content at abusive volume, misrepresent your identity in forms, or use our branding without permission. Content on the site is informational and may change without notice.

These terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules. Courts in Dhaka, Bangladesh have exclusive jurisdiction, unless a signed contract specifies another forum or arbitration clause.

Before filing a claim, both parties agree to attempt good-faith negotiation for at least 30 days after written notice of the dispute.

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page will change when we do. Material changes apply to new engagements and, where required, will be communicated to active clients. Continued use of the website after updates constitutes acceptance of the revised website terms.

Questions about these terms: hello@risosi.com. For project-specific contractual questions, reply to your proposal contact or project lead.