Return & Refund Policy

RISOSI provides software development, app and web engineering, graphics, IoT, R&D, and related consulting. We do not operate an e-commerce storefront for physical goods. There is therefore no “return shipping” process and no product exchange desk.

“Returns” do not apply to completed digital work, source code, designs, or research outputs once delivered and accepted. Instead, this policy covers refunds and credits for fees paid toward services under a quote, proposal, or SOW.

Most engagements require a deposit or kickoff payment before we schedule the team and begin discovery or build work. Once kickoff work has started (including discovery workshops, research, architecture, design exploration, or environment setup), the deposit is generally non-refundable because capacity has been reserved and early deliverables may already exist.

If we have not started work and you cancel in writing within seven (7) calendar days of paying the deposit—and no kickoff call or billable preparation has occurred—we will refund the deposit minus any non-recoverable payment processing fees, typically within 14 business days of approval.

Where payment is tied to milestones, each paid milestone covers work scoped for that phase. Fees for completed and accepted milestones are not refundable. If you cancel mid-milestone, you remain responsible for the portion of work performed on a time or percentage-complete basis, as documented by us in good faith.

Prepaid unused retainers or unused hours on a time-and-materials engagement may be refunded or credited if unused and cancelled in writing before the billing period ends, subject to any minimum commitment in the SOW. Used hours and booked specialist days are not refundable.

You may request cancellation by email to your project contact and hello@risosi.com. We will issue a final statement for work performed, approved expenses, and non-cancellable third-party costs (licenses, cloud, hardware samples, contractor bookings).

No refund is due for accepted deliverables. Partial refunds, if any, apply only to unearned prepaid amounts after deducting performed work and costs. We may offer a credit toward a future engagement instead of a cash refund when both parties agree.

If we terminate for reasons other than your breach (for example, we cannot complete the engagement due to circumstances beyond reasonable control and no substitute path exists), we will refund prepaid fees for work not yet performed, after deducting completed work and documented costs. We will also hand over paid work-in-progress in a usable form where practical.

If you materially breach the agreement (including non-payment or abusive conduct) and we terminate, prepaid amounts for work already performed are not refundable, and outstanding invoices remain due.

If a deliverable does not substantially match the accepted SOW, notify us in writing within the acceptance or warranty window stated in your agreement (or within 14 days of delivery if none is stated). We will first attempt cure through rework at no additional charge for in-scope defects.

Refunds for quality issues are considered only if we fail to cure within a reasonable period after written notice, and only for the affected milestone’s fees—not for the entire project history—unless a signed contract says otherwise.

Requests for additional features, redesigns, or extra revision rounds are change orders, not refund triggers. Declining a change order does not entitle you to a refund of prior accepted work. If you wish to reduce scope going forward, we will adjust remaining milestones by written agreement; completed work stays billable.

Fees paid to or through RISOSI for third-party products—domain registrars, cloud hosts, app store fees, stock assets, hardware modules, or licensed software—are generally non-refundable once purchased, subject to that vendor’s own policy. We will assist with vendor refund requests when we initiated the purchase on your behalf.

Email hello@risosi.com with your company name, invoice or receipt reference, project name, and a clear reason. We aim to acknowledge within 1–2 business days and resolve eligible requests within 14 business days after we have the information needed.

Approved refunds are returned via the original payment method when possible, or by bank transfer to an account you nominate. Timing may vary by bank or payment provider. Currency conversion differences are outside our control.

Please contact us before filing a payment dispute so we can resolve the issue directly. Unfounded chargebacks for accepted work may result in suspension of services and recovery of fees, costs, and evidence of delivery under applicable law.

For clients in Bangladesh, refunds follow the terms of the SOW and this policy, alongside any mandatory consumer protections that apply to your situation. Business-to-business IT service contracts are primarily governed by the written agreement between the parties.

Billing and refund questions: hello@risosi.com · +880 1700-000000 · Dhaka, Bangladesh · Sat–Thu · 9:00–18:00 (UTC+6).